How One Simple Act Of Kindness Made A Restaurant Famous
Giving The Veteran Their Best Service
Getting to know Mr. Doug was one way to ensure they treated him right at all times. It has been the practice of this Arizona branch of Arby’s to treat loyal customers as one of their own and reward them for their constant patronage.
That’s why they take extra care to make them feel special, and they were especially deliberate with Mr. Doug. They had already mastered his routine; the time he came in for lunch, his preferred seat, and his unchanging order. And he had also gotten used to the way they treated him, which is why he never suspected that he would walk into a shocking surprise one day.
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