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How One Simple Act Of Kindness Made A Restaurant Famous

The Customer Living Up to His Reputation

The notoriety that Swords had earned in Luby’s was not simply a tale, it was displayed almost every day. He was quick to anger and wanted everything done exactly how he wanted it. It wouldn’t take much for him to get irritated or cranky, and he completely lacked patience.

 

It finally happened, while still learning the ropes, Salazar’s first encounter with this war veteran customer. Right from the start, his request was already a bit strange. He asked that his food be searing hot irrespective of whether it would scald his tongue or not. A strange yet specific request and it was Salazar’s move next.

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